Program Terms & Conditions

1. About These Terms

These Program Terms apply to all coaching programs, courses, and services offered by Ian Pedler trading as Sempre Coaching, and where specifically indicated, jointly with Tracy O'Brien under the Menopause Mastery program. By purchasing or enrolling in any program, you agree to these terms in addition to our Terms of Use and Privacy Policy.

2. Program Descriptions

2.1 Sempre Coaching — Personal Training

Sempre Coaching offers personalised online personal training delivered by Ian Pedler. Programs are designed on an individual basis following health screening and an initial consultation. Training is delivered through the Trainerize app. Pricing and program length are agreed individually at the time of enrolment.

2.2 Menopause Mastery

Menopause Mastery is an 8-week online program designed to support women navigating menopause and perimenopause through strength training and clinical nutrition guidance, delivered jointly by Ian Pedler (Sempre Coaching) and Tracy O'Brien, Clinical Nutritionist BHSc (RAW Human Nutrition).

• Program price: $249 AUD   $150 AUD launch price
• Payment: One payment. No ongoing subscription.
• Cohort size: Maximum 16 participants. New cohorts open every 4 weeks.

3. Enrolment and Access

Enrolment is confirmed upon receipt of payment in full. Access details will be provided within 2 business days of confirmed payment. Program access is personal and non-transferable. Access to program materials is available for 12 months from the date of enrolment unless otherwise specified.

4. Payment Terms

4.1 Pricing

All prices are in Australian Dollars (AUD). We are not currently registered for GST. Prices do not include GST. We will notify you if our GST status changes.

4.2 Payment Plans

Where a payment plan is offered, you agree to pay all instalments on the dates specified. If a payment fails, we will contact you within 2 business days. If unresolved within 5 business days, we reserve the right to suspend program access until payment is received. Failure to complete all payments does not release you from your financial obligation.

4.3 Payment Processing

Payments are processed securely via Stripe Inc. (USA). We do not store your full card details. By paying, you agree to Stripe's terms of service at stripe.com/terms.

5. Refund and Cancellation Policy

5.1 Change of Mind

We do not offer refunds for change of mind once a program has commenced or once digital content has been accessed, including login to the Trainerize platform or download of any program materials. If you request cancellation before program access is granted, we will provide a full refund less any payment processing fees.

5.2 Medical or Compassionate Grounds

If you are unable to continue due to a medical condition, injury, or significant personal circumstances, contact us at [email protected]. We will consider requests for partial refund, credit, or program deferral on a case-by-case basis and may require a medical certificate.

5.3 Australian Consumer Law

Nothing in this refund policy overrides your rights under the Australian Consumer Law. If our program has a major failure, you are entitled to a full refund. If there is a minor failure, we may re-supply the service or provide a partial refund.

5.4 Cancellation by Us

If we cancel or discontinue a program, we will provide a pro-rata refund for the unused portion.

6. Health and Safety

6.1 Health Screening

You must complete our health screening questionnaire before commencing any exercise-based program. It is your responsibility to answer all questions honestly. Notify us immediately if your health status changes during the program.

6.2 Medical Clearance

We strongly recommend medical clearance from your GP before commencing, particularly if you have a pre-existing cardiovascular, musculoskeletal, or metabolic condition; are pregnant, postpartum, or have recently undergone surgery; are currently undergoing medical treatment or taking prescription medication; or are experiencing perimenopausal or menopausal symptoms.

By enrolling, you confirm you have obtained medical clearance, or that you have chosen to proceed without clearance and accept full responsibility for that decision.

6.3 Exercise Risk

Physical exercise involves inherent risks. You participate at your own risk. Stop exercising and seek medical advice immediately if you experience chest pain, dizziness, shortness of breath, or unusual symptoms.

7. Nutrition Content

Nutrition content included in our programs consists of general educational PDF guides aligned with the Australian Dietary Guidelines. This is not personalised clinical nutrition advice and does not constitute the advice of a registered dietitian. The PDF guides are prepared by Tracy O'Brien, Clinical Nutritionist BHSc (RAW Human Nutrition), and are provided as general educational resources only.

If you require personalised clinical nutrition advice, Tracy O'Brien of RAW Human Nutrition offers separate clinical consultations at rawhumannutrition.com.au. Any such engagement is a direct arrangement between you and RAW Human Nutrition, governed by RAW Human Nutrition's own terms and conditions, and is not part of this program.

8. Menopause Mastery — Additional Terms

• This program does not replace medical management of menopausal symptoms. If you are experiencing significant symptoms, consult your GP or a specialist.
• We do not provide advice on hormone replacement therapy (HRT) or any prescription medication.
• Bone health, cardiovascular risk, and mental wellbeing are discussed in a general educational context only.

9. Intellectual Property

All content delivered through our programs is the intellectual property of Ian Pedler and/or Tracy O'Brien where applicable. You are granted a personal licence for private, non-commercial use only. You must not share, copy, sell, or sublicense any content.

10. Testimonials and Results

Results shown in our marketing represent individual outcomes and are not typical. Results vary based on individual effort, adherence, starting point, and other factors. We make no guarantee of specific results.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from your participation in our programs is limited to the amount you paid for the specific program giving rise to the claim.

12. Governing Law

These Program Terms are governed by the laws of Queensland, Australia.

13. Contact