Terms of Use

1. Introduction and Acceptance

These Terms of Use govern your access to and use of the websites, platforms, and digital services operated by Ian Pedler trading as Sempre Coaching, and where applicable jointly with Tracy O'Brien under Menopause Mastery (we, us, our).

By accessing our website, creating an account, purchasing a program, or using any of our digital tools or content, you agree to these Terms in full. These Terms are governed by the laws of Queensland, Australia and the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

2. About Our Services

We provide online personal training, fitness and wellness coaching programs, nutrition guidance, and associated digital content through our websites and the Trainerize platform. Sempre Coaching offers personal training and general fitness coaching, operated by Ian Pedler. Menopause Mastery is a specialised program for women navigating menopause and perimenopause, delivered jointly by Ian Pedler and Tracy O'Brien.

3. Eligibility

Our services are available to individuals aged 18 and over. You must complete our health screening questionnaire before commencing any exercise program.

4. Not Medical Advice

Our coaching services, programs, nutrition guidance, and all content are for general health and wellness purposes only. Nothing we provide constitutes medical advice, diagnosis, treatment, or a substitute for professional medical care.

You should consult a qualified medical professional before commencing any new exercise or nutrition program, particularly if you have a pre-existing condition, are pregnant or postpartum, or are experiencing menopausal symptoms.

We are not registered medical practitioners, registered dietitians, or allied health professionals. Any nutritional guidance is general wellness coaching only and must not be relied upon as clinical dietary advice.

5. User Responsibilities

• Provide accurate, complete, and current information in all intake forms and health questionnaires
• Notify us immediately of any changes to your health status or medical conditions
• Follow all safety instructions and modify or cease any exercise that causes pain or concern
• Not engage in unlawful or harmful conduct on our platforms
• Keep your account login credentials confidential and not share access
• Not reproduce, distribute, or sell any program content without our written permission

6. Intellectual Property

All content, programs, training plans, nutrition guides, templates, videos, and other materials created by us are our intellectual property protected by Australian copyright law. You are granted a personal, non-transferable, non-exclusive licence to use our content solely for your own personal use. You may not share, resell, republish, or create derivative works without our prior written consent.

7. Third-Party Platforms

Our services are delivered in part through Trainerize, GoHighLevel, and others. Your use of these platforms is subject to their own terms and privacy policies. We are not responsible for the actions or data practices of third-party providers.

8. Nutrition Content

Nutrition content included in our programs consists of general educational PDF guides aligned with the Australian Dietary Guidelines — not personalised clinical nutrition advice. If you require personalised clinical nutrition support, Tracy O'Brien of RAW Human Nutrition (rawhumannutrition.com.au) offers separate clinical consultations. Any such engagement is a direct arrangement between you and RAW Human Nutrition and is not part of your program with us.

9. Use of AI Tools

We use AI tools including ChatGPT (OpenAI) and Claude (Anthropic) to assist with program creation, content drafting, and business administration. We do not input your identifiable health data into AI tools without your consent. AI-assisted content is reviewed by us before being shared with you.

10. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law, our total liability to you for any loss or damage is limited to the amount you paid us for the specific service giving rise to the claim in the 12 months preceding the claim. We are not liable for injury or adverse health outcomes where you have provided accurate health information and followed our instructions, loss of data stored on third-party platforms, or outcomes arising from your direct engagement with Tracy O'Brien of RAW Human Nutrition.

11. Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law that cannot be excluded by agreement.

12. Disputes

If you have a dispute, contact us first at [email protected] to resolve informally. If unresolved within 30 days, either party may escalate to Queensland Civil and Administrative Tribunal (QCAT) or relevant Queensland courts.

13. Termination

We reserve the right to suspend or terminate your access if you breach these Terms, engage in harmful conduct, or fail to pay amounts owing.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or via our website. Continued use constitutes acceptance.

15. Contact